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How we protect your account and privacy

When you open an account with us, your personal information and payment details stay secure behind multiple layers of protection.

End-to-end encryption on all transactionsData stored separately from payment processorsYour account access is tied to your device
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PRIVACY CONTACT

Reach us with privacy questions

Email Support Send privacy requests to our data team at [email protected].
Live Chat Use the chat widget in your account lobby (available 09:00–23:00 Indonesia time, seven days…
Account Settings Visit Settings > Privacy & Data in your account to view what we hold…
HOW WE SECURE IT

The safeguards behind your account

Password & Session Security

Your login is protected by two-factor authentication; sessions expire after 30 minutes of inactivity on mobile and 60 on desktop. Your password is hashed before storage so even we cannot see it.

Payment Data Isolation

DANA, OVO, GoPay and QRIS transactions flow through PCI-compliant gateways. We never hold your card or wallet credentials—only a one-time token tied to each transaction.

Cookies & Tracking

We use cookies to remember your login and preferred language. You can disable non-essential cookies in Settings > Privacy; blocking them may limit some features but does not affect your account.

Data Retention

We keep account data for the life of your account plus one year after closure. Transaction records are retained for seven years to comply with local banking rules.

Third-Party Sharing

We do not sell your data. We share only what is necessary with payment processors, customer support software and anti-fraud partners—all bound by strict confidentiality agreements.

Data Access Requests

You can request a full download of your personal data in CSV format from Settings > Privacy & Data. Requests are processed within 14 days; downloads are available for 30 days.

Privacy questions players ask us

Yes. Go to Settings > Privacy & Data and select 'Download My Data.' We'll compile your profile, account history, and payment records into a CSV file ready to download within 14 days. The file stays available for 30 days.

We retain your account data for one year after closure so we can process any outstanding withdrawals or refunds. Transaction records are kept for seven years to meet local banking and tax rules, but your personal details are deleted after the one-year window.

We do not sell your data. We share it only with payment processors (DANA, OVO, GoPay, QRIS partners), our hosting provider, and anti-fraud services—all under strict confidentiality agreements that prohibit them from using it for their own marketing.

Your address is required to verify your identity and comply with local financial regulations. It also helps us identify duplicate accounts and detect fraud. You can update it anytime in Settings > Account Details.

Your login credentials are invalidated immediately. Your personal data remains on file for one year in case of chargebacks or regulatory inquiries, then is permanently deleted. You cannot recover a closed account, but you may open a new one.

Yes. In Settings > Privacy & Data, you can disable optional cookies, opt out of marketing emails, and adjust communication frequency. Essential cookies cannot be disabled as they keep your session secure.

Your account can be logged in from multiple devices, but only one session is active at a time on the same device. If you log in on a new device, you'll be asked to verify via a one-time code sent to your email or registered phone number.